Terms & Conditions

1. Your submission of personal information through the website is governed by our Privacy Policy.
2. You confirm that the personal data provided by you are true and up to date.
3. You agree to allow us to use of your personal data (including but not limited to name, contact number, email, and address) and transfer such data to the Participating Drivers for the purpose of providing the Services. You also allow us to compile, collect,save, store, and update your personal data to such extent, for and at such time period as may be required during the time we provide the Services.
4. You and the Participating Drivers agree and acknowledge that your compilation, collection, storage, uses and transfer of your personal data is subject to our Privacy and Personal Data Collection Policy (the “Privacy Policy”) as posted and periodically updated on our website. You and the Participating Drivers also acknowledge that you have read and understood the Privacy Policy before agreeing to the Terms of Service.

1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel bookings if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your booking).
2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

1. You warrants that you are either the Owner or the authorized agent of the Owner of the Goods, and that you are authorized to accept and is accepting these Terms of Service not only for you but also as agent for and on behalf of the Owner of the Goods, and have right to move the Goods.
2. You shall ensure that the Delivery Item is packed in a case, wrapper or container appropriate to the nature and weight of the Delivery Item such that no part of the Delivery Item may be removed without the case, wrapper or container being torn or broken, a seal being broken, or two adhesive surfaces being forced part.
3. You shall ensure that the Delivery Item is adequately packed so as to protect against damage to the Delivery Item during the course of delivery; and
   • in the case of a Delivery Item of a fragile nature) that the Delivery Item shall be packed in a case or container of sufficient durability and strength and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container such that the Delivery Item is guarded against damage that may result from any force, pressure or blows to which postal items are ordinarily subject during the course of delivery and that such Delivery Item shall bear the words “FRAGILE” prominently displayed in capital letters on the face of the case or container and above the address of the named addressee; and
   • in the case of a Delivery Item which is susceptible to damage by bending) that the Delivery Item shall be packed in a case or container of sufficient durability and strength to prevent the Delivery Item from being bent or otherwise damaged during the course of delivery and such case or container shall bear the words “DO NOT BEND” prominently displayed in capital letters on the face of the case or container and above the address of the named addressee.
4. You shall provide in respect of each Delivery Item all necessary information, including without limitation:
   • Your name, address (including the postal code) and telephone number;
   • The addressee’s name, delivery address (including the postal code) and telephone number;
   • Special precautions to be taken in respect of the Delivery Item e.g. “FRAGILE”, “PERISHABLE”,”DO NOT BEND” etc.;
   • In the case of cash on delivery, you have to state the amount of expense in the remark for accuracy and quick scrutiny and coordination.
5. You warrant that you have complied with all laws and regulations relating to the nature, condition, packing, handling, storage and carriage of the Goods. The Participating Drivers reserve the right to refuse any articles that are prohibited by law, dangerous or hazardous materials, perishable substances, and radioactive material. You are liable for any loss or damage suffered by any third party as a result of any breach of the terms.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

1. for any unlawful purpose;
2. to solicit others to perform or participate in any unlawful acts;
3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
6. to submit false or misleading information when using the Services or Software including act of using the Services or Software in the name of another person. You shall also refrain from using the Software stored on other person’s device without permission;
7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
8. to collect or track the personal information of others, including, stalking, and harassing any person.;
9. to spam, phish, pharm, pretext, spider, crawl, or scrape;
10. to produce or disseminate advertisements, or any kind of messages which may cause nuisance to any parties.
11. for any obscene or immoral purpose;
12. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet;
13. to take any action that may cause delay, damage, or destruction of the operation of the Services or Software or the servers and network that are linked to the Software; or
14. to undermine, impair, or damage our Service or business, for example, attempting to circumvent the Service or Software by contacting the Participating Drivers directly, discouraging the Participating Drivers to use the Service or Software, failing to show up at the pickup point, or failing to prepare the goods for pickup on the date or time specified by you.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses

1. The Participating Drivers shall make reasonable efforts under the circumstances to deliver the Goods according to the estimated time schedule; though, it is noted that these estimates time schedule may not accurately due to the extraneous situation such as accidents, traffic, weather, power outages, riot, rebellion, war, civic or civil disruptions.
2. The Participating Drivers shall, under the circumstances occurred during the process of delivery, take all reasonable precautions to prevent any loss or damage of the Goods beyond the wear and tear of ordinary transportation conditions or any unauthorized or illegal access to the Goods attempted by any parties.
3. The Participating Drivers are obligated to use suitable and appropriate vehicle for delivery of Goods which reasonably ensures safe delivery and prevent loss, damage, or injury to the Goods, any property, or person.
4. The Participating Drivers are responsible for providing their own device which must be compatible with our Software.
5. The Participating Drivers have to collect the Participating Drivers Service Fee from you after the delivery is done and the Participating Drivers shall not collect the fee more than the Ordinary Transport Fee rate.
6. In some cases as shall be agreed by the Participating Drivers and us, the Participating Drivers may appoint or permit us to collect the Ordinary Transport Fee from you on behalf of the Participating Drivers and also issue invoices, receipts, or any other documents to you on its behalf.
7. The Participating Drivers should permit us to collect the Ordinary Transport Fee on their behalf; the Participating Drivers shall collect the amount that we collected from you on behalf of the Participating Drivers. In such cases, the payment shall be made in accordance with the schedules solely determined by us. When making these payments, the Participating Drivers allow us to withhold tax on the amount payable in accordance with the law.
8. The Participating Drivers shall remit the Participating Drivers Service Fee to us within the delivery date. Late payment of the Participating Drivers Service Fee will be acceptable with a reasonable circumstance; however, the delay must not be more than 1 day after the delivery date; otherwise, the interest calculated at a rate of 15% per annum of the late Participating Drivers Service Fee will be charged.
9. The Participating Drivers shall be accountable for the costs and expenses relating to delivery of Goods including but not limited to repair and maintenance of their vehicles, gasoline, parking, tolls, fines or citations.

1. The Participating Drivers shall not be responsible for any loss or damage causing from delay delivery.
2. The Participating Drivers shall not be liable for any loss or damage of the Goods resulting from or is in relation to these following acts, omissions, or circumstances:
   • Your failure to perform your obligation under clauses 9 or being the prohibited user under clause 10 of the Terms of Service;
   • The Participating Drivers’ failure to perform any of his obligations as a consequence of circumstances outside their control; or
   • Any acts, by intent or negligence, or omissions of any party besides the Participating Drivers.
3. The Participating Drivers shall not be held liable for any Indirect Loss or Damage in any circumstances.
4. The Participating Drivers shall not open and inspect the Goods and hence bear no liability for the legitimacy of the Goods or their obedience with any laws, regulations or rules.

1. The Participating Drivers shall not perform any other delivery, or provide any other services from any person, or accept any booking for delivery which may cause delay to the delivery that they have already accepted and in the process of performing the delivery of Goods.
2. The Participating Drivers shall not accept your booking for other Drivers and shall not transfer the booking they have accepted to other Drivers or person under any circumstances.
3. The Participating Drivers shall not use our Services or Software to produce or disseminate advertisements, spam, phish, pharm, pretext, spider, crawl, scrape or any kind of messages which may cause nuisance to any parties.
4. The Participating Drivers shall not use the Services or Software to commit, cause, induce or support any unlawful acts or violate any lawful rights or privacy of any person and not collect or track the personal information of others, including tracking, stalking, and harassing any person.
5. The Participating Drivers shall not take any action that may cause delay, damage, or devastation of the operation of the Services or Software or the servers and network linking to the Software.
6. The Participating Drivers shall make no attempts to damage our Service or business, for example, attempting to circumvent the Service or Software by contacting you directly, or discouraging you to use the Service or Software. We reserve the solely right to make our own decision of which action shall be considered as a harmful act.
7. The Participating Drivers shall not commit any misrepresentation while using our Services or Software including acts of using the Services or Software in the name of another party. The Participating Drivers shall also not use our Software stored on the other’s device without permission.

1. The Participating Drivers insist that their personal data provided to us is true and up to date.
2. The Participating Drivers agree and acknowledge that our collection, storage, use and transfer of their personal data are subject to our Privacy and Personal Data Collection Policy (the “Privacy Policy”) as posted and periodically updated on our website and/or Software. The Participating Drivers also recognize that they have read and understood the Privacy Policy thoroughly before agreeing to the Terms of Service.
3. The Participating Drivers agree to allow us to use of their personal data (include but not limited to name, contact number, email, and address) and transfer such data to you for the purpose of providing the Services. The Participating Drivers also grant us the right to save, compile, collect, store, and update their personal data to such extent, for and at such time period as may be required during the time we provide the Services.

Our promotions will be launched occasionally and shall be subject to existing regulatory requirements and our Terms of Service. We reserve the right to modify or remove any promotions at our sole decision without any prior notice.

1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
4. These Terms of Service shall be governed by the laws of the Kingdom of Thailand and the Participating Drivers submit to the jurisdiction of the competent courts of the Kingdom.

1. In the case that we or Participating Drivers discover that there has been loss of or damage to the Delivery Item, we or Participating Drivers shall notify you of such loss or damage within a reasonable period from such loss or damage and shall seek instructions from you with respect to the appropriate action to be taken. We reserve the right to decline to accept any further instructions if that instruction is beyond the Participating Drivers’ potency and/or inappropriate as reasonably.
2. In the event that you do not provide further instructions regarding the appropriate action to be taken within a reasonable period after notifying you of the loss or damage, we shall take such action in relation to the Delivery Item as it deems appropriate, including without limitation, re-delivery of the Delivery Item to you or retention of the Delivery Item, and shall notify you of the same.
3. All costs arising from further action taken in relation to the Delivery Item in accordance with Section 18, Clauses 1 and 2 above shall be borne by you, unless the loss or damage to the Delivery Item was caused by Participating Drivers’ negligence or our gross negligence.

1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free and no warranty, assurance, or promise that our Services or Software will work as intended on the Participating Drivers’ phone, computer, tablet or other device.
2. We do not warrant that the result that may be obtained from the use of the service will be accurate or reliable and do not warrant or guarantee the availability, or quality of the Services, Software or the Participating Drivers.
3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
4. We reserve the right to terminate any engagement with the Participating Drivers or Drivers’ account created for the Participating Drivers to use the Services or Software if we believe that the Participating Drivers violate any Terms of Service.
5. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
6. We shall not be liable for loss or damage arising from or in connection with:
   • the delivery of any of the articles set out in Section 9, Clauses 5;
   • your failure to specify any special precautions to be taken in respect of a Delivery Item, as required under Section Clauses 3 and Clauses 4(3), on the address label, consignment note, waybill and/or invoice;
   • the misalignment, wear and tear, de-arrangement, heat, mold, rot, discoloration, degeneration, explosion, ignition or the hazardous, perishable, corruptible, fragile, or brittle nature of the contents of the Delivery Item;
   • delay or confiscation by any government authority due to the discovery of prohibited contents of the Delivery Item;
   • Our failure to perform any of its obligations hereunder as a consequence of circumstances outside its control, including without limitation any act of God such as weather conditions, flood or earthquake, work stoppages, strikes, industrial disputes, war, any act of government, accidents, traffic obstructions or congestion, mechanical breakdown, or other events of force majeur
   • any acts or omissions of any party other than us, including and without limitation you, the named addressee, any government official or any sub- contractor engaged by customer;
   • deliveries of bakery, cakes, flowers or related products in all cases due to the brittle nature of such products and inappropriate packaging;
   • Any damage causes by the Participant Drivers, but not include to the Goods that is delivered;
   • If the injured person is the third-party without exact identity and unable to specify the suspect, we reserve the right to catch the Participant Drivers to take their responsibility in order to prevent the misleading information; or
   • We reserve the right not to take any liability for the delivery that without the information which we have stated in the site.
7. We shall not be liable for indirect or consequential loss or damage, including without limitation loss of profit, income, interest, future business or anticipated savings, even if the risk of such loss or damage was brought to our attention before or after acceptance of the Delivery Item.
8. We shall not be liable for delay or non-delivery of a Delivery Item arising from or in connection with the detention of the Delivery Item by any government authority.
9. For the avoidance of doubt, we shall not in any way be liable or responsible for a Delivery Item prior to the Delivery Item being accepted by us for delivery.
10. In providing the Services, we shall not act as an agent or representative for you or the Participating Drivers and are not a party to the contract for hire between you and the Participating Drivers.

You agree to indemnify, defend and hold harmless us and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

1. Any claims must be made within 24 hours from the delivery completed status, failing which we shall have no liability whatsoever.
2. All claims must be made in writing, accompanied by the Delivery Order Number, contact information and other supporting documents requested by us and submitted to the following email address: admin@bookmycargo.com.
3. Claims are limited to one claim per Delivery Order, settlement of which shall be full and final settlement for all loss or damage in connection therewith.
4. Without prejudice to Clause 4 and provided that we are satisfied that your claim is justified, our liability for any loss of or damage to the Delivery Item shall be limited to the value of the Delivery Item or THB 2,000 per Booking ID, whichever is lower.
5. In the case of damage to the Delivery Item, the amount of compensation by us shall be based on our assessment of the extent of the damage to and the actual cash value of the contents of the Delivery Item provided always that the amount of compensation shall not exceed the Compensation Limits. In the case of loss of or damage to the Delivery Item, we shall have the option of either replacing the Delivery Item or making monetary compensation within the Compensation Limits.

• You can review the most current version of the Terms of Service at any time at this page.
• We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at admin@bookmycargo.com .